FAQs

What you need to know!

How do I sign in?

In the upper right-hand corner of Collaborate you will find a green “Sign In” button. Once you click on that button you can use your ASCE member login and password to access the site.

What do I do if I forget my password?

You can request your password here. Type in your email address. If you’re unsure what email address is on your ASCE account, please contact costumer service at customercare@asce.org

Request Password

What browser should I use?

Most browsers (Chrome, Edge, Firefox, and Safari) are supported by the ASCE Collaborate platform. However, Internet Explorer is not a supported browser and will not allow you to upload documents to the library. 

I'm subscribed but not receiving emails?

ASCE Collaborate is occasionally blocked due to the large amounts of emails it generates. You can request that you IT department whitelist the following domain and IP addresses to continue to receive emails:

  • connectedcommunity.org
  • mail.connectedcommunity.org
  • 54.240.14.216
  • 54.240.14.217
  • 54.240.14.218
  • 54.240.14.219
  • 54.240.14.220
  • 54.240.14.221
  • 54.240.14.31
  • 54.240.14.32
  • 54.240.14.78
  • 54.240.14.79
  • 54.240.14.80
  • 54.240.14.106

How do I update my profile?

Click “Get Started” > “My Profile.” You can manage your profile here. You can upload your picture, bio, education, associations, awards, and work history through this page. View here.

How do I unsubscribe from a group?

Click “Get Started” > “Email Preferences.” You will see a list of communities you are involved in. You will see a “Discussion Email” column for each one. Click the drop-down screen and select “No Email” and you will be removed from the list.

Reduce the amount of emails you receive by subscribing to a consolidated daily or weekly digests. This will put all your ASCE Collaborate discussions in one email. Change here. 

How do I adjust my privacy settings?

Collaborate has default privacy settings. It is highly recommended that you review your settings and adjust them to your personal comfort level.  Click “Get Started” > My Privacy Settings. View Here

Please chose from the following options

Public – Everyone 

Members Only – Any ASCE member who chooses to use Collaborate.

Contacts – Anyone you have sent and confirmed “contact connections.”

Only Me – You are hiding this information from other Collaborate users.

What do these fields in Privacy Settings mean?

What is “Send message?”

Choose if you would like to receive messages over ASCE Collaborate from all members, just your contacts, or no one.

What is “Send messages to anyone?”

You will still be able to send messages to others depending on their privacy settings. They can allow you to contact them through their settings.

What is “add as contact?”

 “Add as contact” is like adding a friend on Facebook or connecting with someone on LinkedIn. You must send the request, and they must accept. Once they are a contact you can set your privacy settings so only they can have certain access to your profile.

What is a digital ribbon?

Digital ribbons are awards given to you through the ASCE Collaborate site. Underneath your profile picture you will see these ribbons.

How do I start a new discussion thread?

Go to the group you would like to post in. Click the “Add” button on the discussion box on the lower left-hand side. Select a subject line.

Do I have to join a group to post?

Yes. If you click the "add" button on a discussion thread, you will be promoted to join the community by subscribing to real-time, daily, or weekly digests. You are able to change your subscription to a consolidated digest here. 

Can I cross-post to different communities?

This functionality does not exist. You are able to create posts in separate groups though. Please be courteous to your fellow memebers and avoid spamming similar groups.

How can I respond to other's posts?

Reply publicly by hitting the green “Reply to Discussion” button or privately by hitting the drop-down arrow next to it and selecting “Reply to Sender.”

Can I edit my own post?

Yes. Click the arrow next to the green “Reply to Discussion” button. This will give you a drop-down screen. Select edit. Make the changes you want and then hit the “Save” button on the bottom of the screen.

How do I find my committee page?

If you have joined a branch, section, institute, or committee you will automatically be added to that group on ASCE Collaborate. Click “Committees” > "My Committees" to view your groups.  You are welcome to search and join other open forums under "Forums" tab. 

How do I change my email preferences for my committee?

Adjust how many emails you receive from each committee click “Get Started” > “My Email Preferences.” It will let you select how often you would like emails to be sent to you. Your options are as follows:

  • Real Time
  • Consolidated Daily
  • Consolidated Weekly
  • Daily Digest
  • Weekly Digest
  • No Email

Consolidated Digests are recommended for committee work. They will notify you about files, announcements, events, and discussions.

How can I download a document

Click the “Library tab” in your committee group. Click on the folder on the left and the entry on the right. This will bring you to a page where you can either comment on the documents or select the green “Download” button underneath it. If there are multiple documents in this folder you can select the green “Download All” button on the right.

Additional Questions

If you have questions related to managing your community as an admin please contact Tirza Austin at taustin@asce.org.