What characteristics in your opinion define an outstanding listener? If you ask a group of leaders, ‘What do you do to be a really good listener?’ most of them
will say, ‘Well, just quit talking.’ That is sort of good advice, but when my fellow cofounder at Zenger Folkman, Jack Zenger, and I did an article on great listeners for
the Harvard Business Review last year, we focused on whether sponges or trampolines are better listeners. Sponge listeners just sit back and absorb information, while trampolines bounce back.