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  • 1.  Project Conflict . . .Why Does Everyone Look So Surprised?

    Posted 07-12-2017 12:35 PM

    Looking back at my "dated" program/project experiences, as well as making use of the collective program/project experiences of my former E/A/C Quality Management System Consulting clients, and over the past 9 years or so with my university Fall semester graduate Project Management classes, I have come to understand that we can abstract-out most serious individual, "Troubling" project issues into four categories: People, Process, Technology and Leadership, i.e. attributing, for each project-issue of concern, a contributory percentage such that for each such issue the four estimated values add up to 100%. Astoundingly, I have consistently learned that no more than 30% of the restraining forces to success fall under the heading "Techology."

    This means that, as a minimum, some 70% or more of what drives project results "South" at the worst possible time in the life of a project appears to be our collective, undeveloped understanding to routinely apply collaboration, communication, and cooperation as a routine part of how we work together, right from the "Client Selection" and "Proposal Phase" through "Project Closeout." For example, as the project begins, a project task member informs the project manager they suspect a problem with an interdiscipinary coordination matter, and is told "Thanks for that Sally, just continue on with that work, and I'll get back to you later." . . . Right, "Later!"

     So, it turns out that what the CE Profs told us were the "Hard Skills," once we were at work with other people, turned out to be the so-called
    "Soft Skills."

    In real-world project life, the "Hard Skills" for most CEs seem to be a mix of "How to play nice with others" . . .internally and externally. . .  and learning what "Listening with your eyes" and "Seeing with your ears" really means. Right, that turns out to be the "Hard Stuff!"

     I would be delighted if you had some time to chat.

    Cheers.



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    William Hayden Ph.D., P.E., CP, F.ASCE
    Management Quality By Design, Inc.
    Amherst NY
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  • 2.  RE: Project Conflict . . .Why Does Everyone Look So Surprised?

    Posted 11-24-2017 09:52 AM
    ... not to mention working with those at the affected utility companies!

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    [Al] [Field] Aff.M.ASCE
    [President]
    [Al Field & Associates]
    [Phoenix] [AZ]
    [602-616-3618]
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  • 3.  RE: Project Conflict . . .Why Does Everyone Look So Surprised?

    Posted 11-28-2017 11:25 AM
    William:  I agree and this is a lovely topic. This is one of my strong points, however I see those around me struggling. 

    I find it is helpful to have a workshop where people learn to use straight talk and at the same time be gentle and respectful.  Most people do not know how to disagree in a fair and kind way, or feel threatened when someone disagrees with them.  When problems arise, the focus should be on the solution not on who messed up. Learning to nurture your team members is key.  I like to start off problems with, "This is not what we were anticipating, what can we do about it now? Or, This was a hard way to learn this, so how do we fix it?  If someone was lazy, or careless, bring this up in private. The casualty of beating people up when they make mistakes is to squish creativity and brainstorming.  This makes for an unhappy team with lower productivity.  

    I have also found a few tricks that help with attitude.  My favorite is I assume everyone working with me, or for me are volunteers.  They are volunteering to work on your job, and they do volunteer not to go to work for someone else.  But I also pretend they are not getting paid.  This taints communications so I am positive, inclusive of ideas, appreciative, pay attention to what everyone is doing so I can catch good ideas and effort, etc. and recognize each person individually.  I also work hard to gain people's trust, that I appreciate when they tell me I am about to screw up.  What I find is people are more apt to want to communicate, want to be a part of the team, and feel good about the work they did when they go home.  Isn't this what we all want? 

    I have had staff yell at me in staff meetings and publicly thanked them for coming forward.  Knowing what is frustrating my staff and giving me an opportunity to fix, or explain is important to the mental health of the team. When other team members approached me about the "insubordination"  I explained why this was a gift.  So long as the person listens, and communicates fairly, it is a gift.  

    I also take time to explain the dynamic of exciting work versus overwhelming work.  I discuss the importance of team members willingness to communicate early and to jump in and help each other when some area of the project is going south.  Knowing people on your team have your back, can remove the mental part of stressors so we make it through each day working hard, but not destroying ourselves.  

    Be an example of talking up the team.  In casual conversation, and especially when facing problems, let your team know how you appreciate them. Make a point to mention specific talents in private and public. This kind of environment keeps the bad and boring stuff from sucking the energy out of your group.    

    And then there is communication.  So many problems can be headed off if we leave off the politics, make friends, and communicate at the right time, and to the right team members. 

    I hope this qualifies for starting off your "chat".  

    Best Regards,        

    Barbara A.B. Salvini, P.E. 
    Barbara A.B. Salvini Engineering

    On Fri, Nov 24, 2017 at 6:51 AM, Al Field via ASCE Collaborate






  • 4.  RE: Project Conflict . . .Why Does Everyone Look So Surprised?

    Posted 11-29-2017 11:44 AM
    Edited by Jane Howell 11-29-2017 11:44 AM
    From a project risk management point of view, good projects require excellent teamwork which in turn requires great inter/intrapersonal skill sets many learnt through the hard trek of experience. As we move further into the technological digital age favoring introverted-based thinking, these skills are being lost. Engineers by trait often think of themselves as the smartest people in the room, often leading to poor interactions reflected in the project work.  The net result is AEC efficiency plummeting into the low 30% and resultant poor quality projects..

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    Peter Baston Aff.M.ASCE
    IDEAS
    Boulder CO
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