If you have issues logging in the vendor has a few recommendations. Also, incognito mode will render errors as well.
The information is below, we recommend doing the following within the web browsers:
1. Clear cache and cookies for ALL Time
Google Chrome:
a. To prevent saved passwords/saved sign-in data from being removed:
i. Click Advance Tab
ii. Change Time Range to "All Time"
iii. Check the boxes for "Browsing History", "Download History", "Cookies and Other Site Data" and "Cached Images and files". Leave all other boxes unchecked.
iv. Click Clear Data
Mozilla FireFox:
a. To prevent saved passwords/saved sign in data from being removed:
i. Click "Manage Data
ii. Remove all for the informz.net website
2. Enable 3rd Party Cookies
3. Disable any/all Ad Blocker Software on the laptop.
4. Check Google Extension (Puzzle Piece Icon)
a. Remove/Disable the following extensions:
i. DuckDuckGo Privacy Essentials
ii. Brave
iii. Privacy Badger
***Note: Recommended Web browsers are Google Chrome or Mozilla Firefox.
Thank you,
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Tirza Austin
Senior Manager, Online Community
American Society of Civil Engineers
1801 Alexander Bell Drive
Reston, VA 20191
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