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  • 1.  One of Dr. Deming's "14 Points" to consistently increase productivity:

    Posted 05-11-2020 10:03 AM
    Edited by William Hayden 09-16-2020 09:26 PM
    One of Dr. Deming's "14 Points" to consistently increase productivity* :

                                        "8. Drive out fear."

             
                                             

    Stay Healthy!

    Cheers,
    Bill

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    William M. Hayden Jr., Ph.D., P.E., CMQ/OE, F.ASCE
    Buffalo, N.Y.

    "It is never too late to be what you might have been." -- George Eliot 1819 - 1880
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  • 2.  RE: One of Dr. Deming's "14 Points" to consistently increase productivity:

    Posted 05-12-2020 09:56 AM
    I think you are missing the links to explain what you are referring to or its relevance. It is also worth noting that Deming said in relation to this topic:

    "Fear will disappear as management improves. and as employees develop confidence in management."

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    Yance Marti P.E., M.ASCE
    Civil Engineer IV
    City of Milwaukee
    Milwaukee WI
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    Original Message


  • 3.  RE: One of Dr. Deming's "14 Points" to consistently increase productivity:

    Posted 05-12-2020 02:46 PM
    Thanks Yance for your comment, and even more so for
    providing the answer to your own question regarding "Relevance."

    "Fear will disappear as management improves. and as employees develop confidence in management." -     Dr. W. Edwards Deming.

    Note the above quote identifies the solution . . . by observing the increased confidence by employees (react) . . .at all levels...of management AFTER their visible
    behaviors change (act).

    So, one common example within our profession for executive/senior management/functional/dept. management is evident 
    at many "Project Start-up" meetings. After the PM's review of the new project's start-up plan, she asks "Before we adjourn, any questions?"

    Those at this meeting who have been with this org for some time have learned to just sit in silence. Perhaps a new member to this org will ask
    some challenging question(s) regarding one or more points not clearly covered in the dialogue. It might be about time, budget, unspoken assumptions, etc.
    The PM states "Thanks for the question! However, we are already behind the project's schedule. So, lets adjourn, get something going, and I will get
    back to you."

     Q. To all reading this far, in your similar experiences, how long before the PM gets back with a focused response?

    A. Most experienced professionals tell Hayden "Never!"

    Q. Why? . . .and remember to ask "Why?" at least five (5) times to try to get to the real root-cause.

    Stay Healthy!

    Cheers,
    Bill
    p.s. Recall that "Fear" is based on anticipation of a future undesirable outcome

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    William M. Hayden Jr., Ph.D., P.E., CMQ/OE, F.ASCE
    Buffalo, N.Y.

    "It is never too late to be what you might have been." -- George Eliot 1819 - 1880
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    Original Message


  • 4.  RE: One of Dr. Deming's "14 Points" to consistently increase productivity:

    Posted 05-12-2020 09:39 PM
    He was a great man and teacher.  Although he always thought of himself in the video tapes I saw in the 80's, as an apprentice statistician.

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    Randall Siemon M.ASCE
    Fort Worth TX
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    Original Message


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